Job Responsibilities

1. Lead customer service operations for Tmall, JD.com, and other e-commerce platforms, managing the service team to deliver exceptional support.

2. Oversee staff scheduling, task allocation, and workflow optimization to ensure 24/7 service coverage.

3. Resolve escalated issues related to online inquiries, sales, and after-sales services promptly.

4. Conduct regular training and performance evaluations to enhance team capabilities and service quality.

5. Master after-sales problem-solving techniques and provide coaching to junior staff.

6. Standardize service scripts, improve FAQ systems, and drive customer satisfaction/conversion rates.

7. Collaborate with marketing teams to align customer service with promotional campaigns.

Qualifications

1. College degree with 3-5 years of e-commerce CS management experience (healthcare/nutrition product background preferred).

2. Proficiency in AliWangWang/IM tools; strong communication and problem-solving skills.

3. Proactive attitude with demonstrated team leadership abilities.

4. Deep understanding of B2C workflows and platform-specific CS policies (Tmall/JD.com).

Join Us!

Apply Now:
Email: zhaopin@arkeeptech.com (Subject: “CS Supervisor + Location”)
OR apply via our recruitment partner platform.